Returns
Shop with confidence
We are commited to provide our customers with complete satisfaction in the products and services we provide.
If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund, as long as it is new and unused and in it's original packaging. We cannot accept returns on used merchandise, special offers and personalised items.
This allows you to shop in complete confidence - buying online is no different from purchasing your goods from one of our retail stores.
If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund, as long as it is new and unused and in it's original packaging. We cannot accept returns on used merchandise, special offers and personalised items.
This allows you to shop in complete confidence - buying online is no different from purchasing your goods from one of our retail stores.
What does this mean to you, the consumer?
If a product fails to meet with your expectations, return them to us and depending on your wishes, we will;
- Credit you the full value of the goods to be used against a subsequent purchase.
- Arrange a full refund for the product, payable by the original method used to buy the goods.
In the EU, you have the right to cancel your online purchase within seven working days.
This seven-day "cooling off" period begins on the day when you receive your purchase.
You can choose to cancel your order for any reason within this timeframe - even if you simply changed your mind.
Foremost Golf Ltd will issue you a refund within 30 days of receiving the unwanted, unused item or items back into stock. This refund will include any shipping charges you paid when you made your purchase but not the return shipping charges.
Returning your goods
Package your goods safely and securely - use the original packaging if this is possible.
Use a reputable courier for larger goods, or recorded delivery for smaller items. We are unable to accept responsibilty for goods lost in transit on their way from you to us.
If your goods are large heavy items (eg bags & batteries) and are faulty, we can arrange for a replacement to be sent to you and have the original goods collected by our couriers at the same time. We call this a swap out, or S.O*.
Use a reputable courier for larger goods, or recorded delivery for smaller items. We are unable to accept responsibilty for goods lost in transit on their way from you to us.
If your goods are large heavy items (eg bags & batteries) and are faulty, we can arrange for a replacement to be sent to you and have the original goods collected by our couriers at the same time. We call this a swap out, or S.O*.
To speed up the returns process please keep your receipt, delivery note or proof of purchase in a safe place for the duration of your warranty.
Notes
Foremost Golf Ltd holds no liability (outside the normal warranty given by the manufacturer) with regard to the return of any club, purchased by a consumer which currently conforms to R&A or USGA regulations but may not do so in the future due to changes to the rules set by the governing bodies of the game.
We cannot accept returns on used merchandise, special offers, custom fit golf clubs and personalised items.
If you received a free gift/voucher with any item you are returning you must also return the gift otherwise we will not be able to process any refund/credit. If you have received a voucher due to purchasing an item then this voucher will be void if the purchased item is returned for a credit/refund.
* Swap Out's, or S.O's are only available to UK mainland customers.
We cannot accept returns on used merchandise, special offers, custom fit golf clubs and personalised items.
If you received a free gift/voucher with any item you are returning you must also return the gift otherwise we will not be able to process any refund/credit. If you have received a voucher due to purchasing an item then this voucher will be void if the purchased item is returned for a credit/refund.
* Swap Out's, or S.O's are only available to UK mainland customers.